Leaving Livebooks

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Adventure: Elizabeth Kovar trail running above Yakima Canyon at sunset, Cascade Foothills, Washington

I've had my websites (www.materaphoto.com and www.stephenmatera.com) hosted through Livebooks for about five years. When I first signed on with them, they were the web host of choice for professional photographers. But a lot has changed in five years.

Since then, web design has changed both in style and functionality. Livebooks has failed to keep up with current design standards. They offer custom sites at a cost premium. But there are many other hosting and design options available. My new site (which you're reading this on) is hosted through Squarespace.

With its custom 'block design', Squarespace allows for me to build and customize my site by myself. I won't go into details about how it's done, but it's great, simple, and unmatched by other hosts I've looked into. Squarespace ranks very high in Search Engine Optimization also, which is hugely important to photographers.

But what really made me decide to leave Livebooks was all the problems I've had with them in the past couple of years. A number of times in the past year, email was down for more than a day. They have ended phone based support. Any support requests are done through an online form and a response can take over 24 hours. That's not much help in an emergency. And sad to say the support people are clueless. In trying to switch over my web host from them to Squarespace, Livebooks support incorrectly told me they had no control of my hosting, which wasn't the case. I've found the Squarespace support to be responsive, generally well informed, and helpful.

Livebooks' rates are also high compared to their competitors and design options are limited, old, or too expensive to make custom changes. The blog available through Livebooks is very limited, not allowing comments or for readers to subscribe to the blog.

Squarespace isn't perfect. I've found a bug in their design where the image captions cover part of the image when the zoom level is too magnified (they acknowledged it through support). Changing web hosts and designs is a big deal. It takes months of work to redo a site. But Livebooks...old design, expensive, and poor support. What's not to like?

Web Education

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Searching the web for any information is like trying to drink from a fire hydrant. There is so much information available it’s easy to get sucked in and overwhelmed. Then you can get lost down the rabbit hole trying to sort through trying to filter the good information from the bad.

I’ve spent enough time drinking from that hydrant and know where to go to get good information. The business model for photo based websites has changed. Everyone (including me!) is trying to pull viewers in with free content. There are different ways that this is accomplished, but in the end, there is a lot of good information to be had out there at no cost (and a lot of crap that they charge for). The one rule I had for this list is that everything had to be available for free (at least the first time it is available). Many of these are webinars. The great thing about webinars is if you miss them when they’re live, the hosts will almost always make them available to watch later.

So here’s my list of sites I find useful for learning about photography.

1. Photoshelter – yup, Photoshelter. And I’m not talking about using it for hosting stock images. Photoshelter has some great downloadable pdfs and tutorials on the business side of photography. Sometimes what I read helps me to affirm that I’m doing the right thing to attract clients. Sometimes what I read makes me think I am stumbling blind through the photo business. Either way, it’s good stuff.

2. Creative Live – Creative Live has some fantastic courses/workshops online covering both the creative and business side of being a photographer. They’re free when you watch live. If you want to watch it again later, the courses are usually about $100. They’re usually 2-3 days long, all day, and often over the weekends. I rarely have time to sit through (or sit still) for an entire course. Often I’ll work on my desktop and have it playing on my laptop. As a working professional photographer, I still often learn a lot of new stuff. And other times I get validated in my way of shooting/running a business by hearing it from other pros. There’s a wealth of good information to get learned from Creative Live, if you have the time.

3. Accidental Creative –  Articles and podcasts on maximizing creativity and overcoming creative roadblocks.

4. X-Rite Photo – Yes, the makers of X-Rite monitor profiling equipment have great photo tutorials also. Here’s one on post-processing for landscape photography that I found worthwhile.

5. ASMP – The American Society of Media Photographers. Even if you’re not a member, ASMP will have webinars and tons of great information available.

6. Livebooks – This is my web host. Yup, my web host has tutorials, information, and great blog posts with information to help photographers. Here’s one I’m reading now about social media for photographers.

7. Freelancers Union – Not geared specifically towards photographers, but some very helpful information about making it as a freelancer.

8. Agency Access – Agency Access is an agency that also provides email, direct marketing and consulting services to photographers. But, of course they also have some good ideas about working with clients available through their blog posts, The Lab.

Notice a pattern here? Almost all of these sites are creating content (in this case trying to educational content) to bring potential clients to their site. Once you’re there, they hope you’ll buy something from them. Clever. But there’s a lot to be learned from these sites without spending a dime. Of course, they hope you’ll like what they have and buy some service or product from them.